Terms & Conditions
Please read these Terms & Conditions carefully before using the vi88 platform. This document serves as a legal agreement between you and vi88.
1 Introduction & Definitions
These Terms & Conditions ("Terms") govern the relationship between the vi88 platform ("Platform", "Site") and its users ("Member", "User", "You"). In these Terms, "vi88", "we", and "our" refer to the organisation operating the vi88 platform.
"Services" refers to vi88's website, mobile app, games, casino, sports betting, live dealer, promotions, and all related features. "Account" refers to your personal gaming account registered on vi88.
If you disagree with any part of these Terms, please stop using vi88 and contact our support team to close your account.
2 Eligibility & Age Verification
To open an account and use the services on vi88, you must meet the following conditions:
- You must be at least 21 years old.
- You do not reside in any jurisdiction where online gaming is completely prohibited.
- You are operating the account in your own name and for yourself — not on behalf of any third party.
- You have only one active account on vi88.
- You have not previously been banned from vi88.
vi88 reserves the right to verify age and identity at any time. Deposits, withdrawals, or bonus benefits may be suspended until verification is complete. Registration with false information will result in account termination and the balance may be forfeited.
3 Account Registration & Security
When registering on vi88, you must provide accurate, complete, and up-to-date information. The account name, mobile number, and payment details must all belong to the same person.
You are responsible for maintaining the security of your account. Specifically:
- Keep your login password strong and confidential — do not share it with anyone.
- Always log out after using a public or shared device.
- If you notice any suspicious activity on your account, notify support immediately.
- You are responsible for all activity carried out from your account.
vi88 will never ask for your password via email or chat. If anyone claiming to be a vi88 representative asks for your password, treat it as a phishing attempt and notify support immediately.
Financial Transactions
All terms relating to deposits, withdrawals, and payment methods are described in detail below.
4 Deposit Terms
The currently accepted payment methods on vi88 are: bKash, Nagad and Rocket. The minimum deposit amount is ৳500. Deposits are generally processed instantly.
- You may only deposit from a payment account registered in your own name.
- Depositing using a third-party payment account is strictly prohibited.
- It is advised to avoid depositing borrowed funds into your gaming account.
- vi88 reserves the right to decline any deposit without providing a reason.
5 Withdrawal Terms
The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours.
The following conditions must be met for a withdrawal to be approved:
- Your account must have completed full verification (KYC).
- If a bonus was used, the specified wagering requirements must be fulfilled.
- Withdrawals can only be made using the same method used for the deposit (bKash, Nagad or Rocket).
- Only one withdrawal number is allowed per account.
6 Bonus & Promotion Terms
vi88 offers various bonuses and promotional offers. Each offer has its own applicable terms. General bonus terms are as follows:
- Welcome Bonus: 120% bonus on the first deposit, up to ৳10,000. Example: a ৳1,000 deposit earns a ৳1,200 bonus — a total of ৳2,200.
- Wagering Requirement: 15x the bonus amount. Example: ৳1,200 bonus × 15 = ৳18,000 must be wagered before the bonus winnings can be withdrawn.
- The bonus applies only to the account where the first deposit is made.
- Multiple bonus claims from the same person, device, or IP address are not permitted.
- vi88 reserves the right to modify, cancel, or limit any promotion.
- If bonus abuse is detected, the bonus and any associated winnings may be forfeited.
Funds cannot be withdrawn directly from the bonus balance — withdrawal is only possible after the wagering requirements have been met.
User Code of Conduct
7 Permitted & Prohibited Activities
The following activities are strictly prohibited on the vi88 platform:
- Operating multiple accounts or having a third party play on your behalf.
- Using low-risk or hedged betting strategies for the purpose of meeting bonus requirements.
- Using software bots, automated tools, or any technical methods to gain an advantage.
- Intentionally exploiting technical errors on the platform.
- Using vi88 for illegal money transfers or money laundering.
- Harassing other members or disrupting the normal operation of the platform.
- Operating an account under a false identity.
If any of the above activities are detected, vi88 may immediately suspend or terminate the account and take legal action where applicable.
8 Account Suspension & Termination
vi88 may suspend or terminate an account without prior notice in the following circumstances:
- Violation of any clause of these Terms.
- Providing false information during identity verification.
- Bonus fraud or attempting to gain an unfair advantage.
- Unusual or suspicious transaction activity.
- A directive from a court or regulatory authority.
If a legitimate balance remains after account termination and is not related to a breach of these Terms, vi88 will attempt to return those funds within a reasonable time.
Legal Liability & Limitations
9 Limitation of Liability
The vi88 platform is provided on an "as is" basis. We strive to ensure the service remains uninterrupted and error-free, however no liability is accepted for the following:
- Interruption to gameplay due to technical errors, server outages, or internet connectivity issues.
- Delays or failures on the part of third-party payment providers.
- Issues with your device or software.
- Unforeseen natural disasters or "force majeure" circumstances.
vi88's maximum liability in any circumstance will be limited to the original amount of the transaction in question.
10 Intellectual Property & Content Use
All content displayed on the vi88 platform — logos, designs, text, graphics, game interfaces, and software — is subject to the intellectual property rights of vi88 or the respective game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.).
- Reproducing, distributing, or modifying any content without prior written permission from vi88 is prohibited.
- vi88's brand, logo, or trademarks may not be used for commercial purposes.
- Screenshots or recordings may be made for personal use, but please obtain permission from support before sharing them publicly.
11 Privacy & Data Protection
How your personal information is collected, stored, and used is described in detail in our Privacy Policy. By using vi88, you also consent to that policy.
vi88 uses SSL encryption technology to keep your financial and personal information secure. Our games use certified Random Number Generator (RNG) technology to ensure fair play.
12 Responsible Gaming
vi88 places the highest priority on responsible gaming. Gaming is an entertainment activity — not a source of income. Please keep the following in mind:
- Do not place bets beyond your means.
- Avoid continuously increasing your bets in an attempt to recover lost funds.
- Use the temporary break or self-exclusion feature from vi88 if needed.
- If you notice signs of gaming addiction, seek professional help.
More detailed information on responsible gaming is available on our Responsible Gaming page.
Miscellaneous Terms
13 Changes to Terms
vi88 reserves the right to change, amend, or update these Terms & Conditions at any time. For significant changes, we will display a notice on the platform or inform you via your registered email.
Continued use of the platform after any changes will be taken to mean that you have accepted the updated Terms. It is therefore advised to review this page regularly.
14 Dispute Resolution
If a dispute arises between vi88 and any member, please first contact our support team directly to seek a resolution. We believe most issues can be resolved through direct communication.
- Support channels: 24/7 live chat and email [email protected].
- After receiving a dispute complaint, vi88 will endeavour to respond within a reasonable time.
- vi88's decision will be considered final, though there will be an opportunity for review in cases of clear error.
In the event of any dispute, logs and records stored on vi88's servers will be considered the definitive evidence.
15 Contact & Support
If you have any questions or need clarification regarding these Terms & Conditions, please contact us:
- 24/7 Live Chat Support — from any page on the site.
- Email: [email protected]
- Support is available in both Bengali and English.
These Terms are written in Bengali and that version is the authoritative one. In the event of any conflict in translation, the Bengali version will take precedence.