vi88's Privacy Policy

vi88 ("we", "us", or "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy ("policy") clearly describes how your personal information is collected, stored, used, and protected.

By registering an account on vi88 or using our services, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please do not use our platform.

vi88 uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account and to ensure login and security.
• Transaction processing: To process deposit and withdrawal requests via bKash, Nagad, or Rocket.
• Customer support: To respond to your complaints, questions, and support requests.
• Fraud prevention: To detect and prevent unauthorized access, fraudulent activity, and security threats.
• Age verification: To ensure access is limited to those aged 21 and above only.
• Service improvement: To analyze user behavior and improve the platform experience.
• Communication: To send relevant updates, policy changes, or important notifications.
• Legal obligations: To comply with applicable laws and regulations.

vi88 never sells or rents your personal information. However, we may share your information in specific circumstances:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is sent to the relevant payment service providers. These providers are governed by their own privacy policies.

4.2 Technology Partners

We use technology providers to operate the platform (such as server hosting, cybersecurity, and game providers like Pragmatic Play, Evolution Gaming, Spribe). These partners process information only according to our instructions and are contractually bound to maintain confidentiality.

4.3 Legal Requirements

We may provide required information in response to court orders, lawful requests from law enforcement agencies, or legal obligations.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant party. In such cases, we will notify you in advance.

vi88 uses cookies and similar technologies that store small files in your browser. These help our platform function properly and improve your experience.

You can decline cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using some important features of vi88.

vi88 follows industry-standard security practices to protect your information. Our security framework includes:

• SSL Encryption: All data transmissions are secured with TLS/SSL encryption, making them unreadable to third parties.
• Password Hashing: Your password is never stored directly; strong cryptographic hashing algorithms are used.
• Access Controls: Only authorized staff have access to specific data, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security audits and vulnerability testing.
• Data Center Security: Information is stored in secure server infrastructure with physical security, fire protection, and redundant backups.
• Two-Factor Authentication: Additional verification is required when a suspicious login is detected.

vi88 does not retain your personal information beyond what is necessary. Retention periods depend on the type and purpose of the information:

• Account information: Retained while the account is active and for the legally required period after closure.
• Financial transaction records: For the required period for legal and audit purposes.
• Customer support communications: For a reasonable period after the last contact.
• Marketing preferences: Until you opt out.
• Technical logs: Generally on a short-term rolling basis.

If you request account closure, we will delete or anonymize your information once the legal retention period has passed.

As a registered user on vi88, you have the following rights:

To exercise these rights, email [email protected]. We will respond within a reasonable time.

vi88 is for those aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification measures are in place at registration. If a minor has fraudulently created an account and we become aware of it, we will immediately close that account and delete all associated information.

vi88 may review and update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• For significant changes: An advance notice will be sent to your registered email address.
• For minor changes: The updated policy will be published on this page.
• In all cases: The "Last Updated" date at the top of the page will change.

Continuing to use vi88 after an update means you are considered to have agreed to the revised policy. If you do not agree with the changes, please contact our support team.

If you have any questions, concerns, or requests to exercise your information-related rights regarding this privacy policy, please contact vi88's support team: